At CraftParts.com, we're committed to providing you with a seamless and enjoyable shopping experience. If you encounter any challenges while browsing our website or completing your purchase, we're here to help you resolve them quickly and efficiently. Below, you'll find helpful troubleshooting steps to address common issues, or you can reach out to our dedicated Customer Support team for personalized assistance.

Customer Support

Our live support is available Monday through Friday from 9:00 AM to 11:00 AM and from 12:00 PM to 3:00 PM. We are closed for lunch from 11:00 AM to 12:00 PM (CST). 

• Phone: 800-722-0311
• Email: Contact Form
• Chat: Available online at Craftparts.com during live support hours

Troubleshooting

Many website issues can be quickly resolved by clearing your browser's cache or updating your web browser. To help you navigate this process, we've outlined step-by-step instructions below. Not sure which browser you're using? Visit WhatsMyBrowser.org for quick and easy identification. 

Clear Cache & Cookies

Desktop 

• Chrome/Firefox/Edge: Press Ctrl + Shift + Delete > Select time range > Check "Cookies and other site data" and "Cached images and files" > Click "Clear data"
• Safari: Click Safari > Preferences > Privacy > Manage Website Data > Remove All

Mobile

• Chrome (Android): Tap three dots menu > Settings > Privacy and security > Clear browsing data > Select time range and data types > Tap "Clear data"
• Safari (iOS): Settings > Safari > Clear History and Website Data
• Firefox (Mobile): Tap menu > Settings > Delete browsing data > Select data types > Tap "Delete browsing data"

Update Browser

Desktop

• Chrome: Click the three dots menu > Help > About Google Chrome > Chrome will update automatically if available
• Firefox: Click the menu button > Help > About Firefox > Firefox will check for updates and install if available
• Safari: Open the App Store on Mac > Click Updates > If available, click Update next to Safari
• Edge: Click the three dots menu > Help and feedback > About Microsoft Edge > Edge will update automatically if available

Mobile

• Chrome (Android): Open Google Play Store > My apps & games > Update Chrome if available
• Safari (iOS): Safari updates automatically with iOS updates
• Firefox (Android/iOS): Open App Store (iOS) or Google Play Store (Android) > Updates > Update Firefox if available

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