If you are having trouble accessing your account, you have a few options available, including resetting your password, using our secure email sign-in link, or contacting us directly. Self Serve Account Access. Reset Password. Sign-in Link. Troublesho

If you are having trouble accessing your account, you have a few options available, including resetting your password, using our secure email sign-in link, or contacting us directly.Self Serve Account AccessReset Password<ul><li>Click &quot;Forgot your password?&apos; on the sign-in screen</li></ul><img src="https://attachments.gorgias.help/z8QbV2PGwGR6ogeP/hc/lrg3N7AG5N6DnR8K/2024052315-1ee86266-87d0-414a-b69e-fcd72e4c1f04-1979bb96-0427-4241-bb9c-40907b7b381f.png" style="width: 600px;" class="fr-fic fr-dib fr-shadow"><ul id="isPasted"><li>Enter your email address on the following page to initiate a password reset email&#xA0;</li></ul><img src="https://attachments.gorgias.help/z8QbV2PGwGR6ogeP/hc/lrg3N7AG5N6DnR8K/2024052315-7d376414-38ff-4545-8617-29c1a2de26ae-33a829e9-d9b5-41a1-8111-f8b605bb6bff.png" style="width: 600px;" class="fr-fic fr-dib fr-shadow"><ul><li>Follow the link in your email inbox to be directed to the password reset screen</li></ul><img src="https://attachments.gorgias.help/z8QbV2PGwGR6ogeP/hc/lrg3N7AG5N6DnR8K/2024052315-6609b9f9-05b8-463e-a374-9491d46fa737-8abafe71-004e-4f8c-93b5-91378de3ca9b.png" style="width: 600px;" class="fr-fic fr-dib fr-shadow"><ul><li>Once on the password reset screen, enter your new password in the first field and duplicate the new password in the second field to confirm, then select &quot;Continue&quot; to reset your password</li></ul><img src="https://attachments.gorgias.help/z8QbV2PGwGR6ogeP/hc/lrg3N7AG5N6DnR8K/2024052315-59283d5f-8fd6-4da9-b297-790cfdcd34e5-af696da3-33ef-4fee-80f5-a8c86937d607.png" style="width: 600px;" class="fr-fic fr-dib fr-shadow"> Sign-in Link&#xA0;<ul><li>Enter your email address within the corresponding field and then click &quot;Send me a sign-in link instead&quot; at the sign-in screen&#xA0;</li></ul><img src="https://attachments.gorgias.help/z8QbV2PGwGR6ogeP/hc/lrg3N7AG5N6DnR8K/2024052315-6c73ffd3-4bbe-44c2-b272-d8ee9a5809ab-96f6be22-d8c3-4d27-b62f-21b9d0d67607.png" style="width: 600px;" class="fr-fic fr-dib fr-shadow"><ul><li id="isPasted">Enter your email address in the &apos;Account Sign-in Link&apos; pop-up menu and select &apos;Send&apos; (Note: the sign-in link will expire after 15 minutes)</li></ul><img src="https://attachments.gorgias.help/z8QbV2PGwGR6ogeP/hc/lrg3N7AG5N6DnR8K/2024052315-cea7d06b-f62d-4e55-a6f3-d061a440ccd7-12dc041a-8c75-4e56-a4d3-ae8a17b6d0d5.png" style="width: 600px;" class="fr-fic fr-dib fr-shadow"><ul><li id="isPasted">A sign-in link will be sent directly to your email address that will allow you to sign in directly; Once you click the link, you will be redirected to <a href="//Craftparts.com">Craftparts.com</a> and be automatically signed into your account&#xA0;</li></ul><img src="https://attachments.gorgias.help/z8QbV2PGwGR6ogeP/hc/lrg3N7AG5N6DnR8K/2024052315-f4e4b029-27a4-4e16-99c3-471fe790bc6e-070f5307-7931-4b11-880c-32bfbf7c6b53.png" style="width: 600px;" class="fr-fic fr-dib fr-shadow">Troubleshooting<ul><li>If you are not receiving your account access emails, please check your spam folder</li><li>If you have multiple email addresses, your account may be associated with another email address</li><li>You will need your email address to access your account. In the event you don&apos;t recall the email address used to establish your account, give us a call, and we will use your company name, phone number, or address information to assist in identifying this information.&#xA0;</li><li>Unfortunately, we do not have a guest checkout option; You will need to create an account to submit your order.</li></ul> Assisted Account Access<ul><li>Contact us by phone at 800-722-0311</li><li>Use the <a href="https://www.craftparts.com/contact/">Contact Form</a> to open an email ticket with us</li><li>Use our online Chat</li></ul>

Account Access

Sales Tax Exemption Submission. Sales tax will only be charged if the delivery address on the order is shipping to Texas. No sales tax will be collected for any other state. If your account should be updated as Tax Exempt, please attach your complete

Sales Tax Exemption SubmissionSales tax will only be charged if the delivery address on the order is shipping to Texas. No sales tax will be collected for any other state. If your account should be updated as Tax Exempt, please attach your completed Texas Sales and Use Resale Certificate (Form 01-339) to our&#xA0;<a href="https://www.craftparts.com/contact/">Contact Form</a> upon submission, or you can submit it through our online chat by selecting &quot;Tax Exemption&quot;.&#xA0;Please allow 1-2 business days for your account to be updated as Tax Exempt. Orders placed prior to the account being updated as Tax Exempt are ineligible for exemption. Texas Sales and Use Certificate<div class="fr-deletable gorgias-file-attachment__wrapper" contenteditable="false"><div>attach_file <a class="gorgias-file-attachment__anchor-name" href="https://attachments.gorgias.help/z8QbV2PGwGR6ogeP/hc/lrg3N7AG5N6DnR8K/2024042118-0e5f6304-7e44-40e7-a416-d5b32127c401-texas%20sales%20and%20use%20resale%20certificate%2001-339.pdf" rel="noopener noreferrer" target="_blank">Texas Sales and Use Resale Certificate 01-339.pdf</a> 137KB</div>close</div><ul><li>The completed form must be signed and dated by a representative of the company or charity&#xA0;</li><li>This form is dual-sided, and only one side needs to be completed. See below for details:&#xA0;<ul><li>01-339 (Front)&#x2014;Texas Sales and Use Resale Certificate: The front of the form is for federally registered companies that have applied to and received authorization from the state of Texas to exclude sales tax on purchased goods for resale. An EIN is required for this side of the form.&#xA0;</li><li>01-339 (Back)&#x2014;Texas Sales and Use Exemption Certification: The back is used for charitable organizations recognized at the state and federal levels. An EIN is not required for this side of the form.&#xA0;</li></ul></li></ul>

Sales Tax Exemption

Please complete the linked contact form and we will get back to you as quickly as possible.

Our phone lines are open Monday - Friday from 9:00 am to 11:00 am and 12:00 pm to 3:00 pm  CST. If you are unable to reach us during these hours, leave a voicemail. We'll return your call as quickly as possible.

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Sales Tax Exemption